Customer Service Representative - Mitra10 (Makassar)

Join Mitra10 as a Customer Service Representative in Makassar and play a pivotal role in delivering exceptional shopping experiences to our valued customers. In this dynamic position, you will serve as the first point of contact for inquiries, providing prompt and professional assistance to ensure customer satisfaction. With Mitra10's commitment to innovation and customer-centric approach, you'll have the opportunity to grow and develop your skills in a supportive environment.

Mitra10 is a leading e-commerce platform in Indonesia, known for its extensive product range and seamless shopping experience. As a Customer Service Representative, you will be part of a dedicated team that strives to exceed customer expectations. Your daily tasks will involve handling customer inquiries via phone, email, and live chat, resolving issues efficiently, and ensuring a smooth shopping journey for our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and professional assistance.
• Resolve customer issues and concerns efficiently, ensuring customer satisfaction.
• Assist customers with product information, order status, and returns/exchanges.
• Process customer orders and maintain accurate records using our in-house order management system.
• Collaborate with other departments to ensure a seamless shopping experience for customers.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide excellent customer service, adhering to Mitra10's service standards and guidelines.
• Stay updated with the latest products and promotions to provide accurate information to customers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or related fields.
• Minimum of 2 years of experience in customer service or related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with customer relationship management (CRM) software is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and commitment to delivering exceptional customer service.

🛠️ Keahlian

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