Application Support Specialist (Jayapura, Papua)

Join Saba Indomedika, a leading healthcare and education technology provider in Indonesia, as our Application Support Specialist in Jayapura, Papua. In this dynamic role, you will bridge the gap between technology and end-users by providing exceptional support and ensuring seamless operation of our applications. This is a unique opportunity to work in a rapidly growing region while contributing to our mission of improving healthcare and education outcomes.

As an Application Support Specialist at Saba Indomedika, you will be responsible for troubleshooting software issues, providing user training, and ensuring the smooth operation of our applications. You will work closely with our team of developers, IT professionals, and end-users to resolve issues and optimize performance. This role offers a dynamic work environment and the chance to make a tangible impact on our operations.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, resolving software issues and ensuring seamless application performance.
• Conduct user training sessions to educate end-users on the effective use of our applications.
• Document and track software issues, providing detailed reports to the development team.
• Collaborate with the IT team to implement software updates and improvements.
• Monitor application performance, identifying and addressing any bottlenecks or issues.
• Support the implementation of new applications and features, ensuring a smooth transition for end-users.
• Assist in the development of knowledge base articles and FAQs to enhance user support.
• Participate in on-call duties to provide immediate support during critical incidents.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support or a similar role.
• Strong knowledge of software applications and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users.
• Proficiency in English, both written and spoken.
• Familiarity with project management tools such as Jira or Trello.
• Experience with healthcare or education technology is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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